Terms of Use

These Terms of Use govern access to the Pre-Hospital Classroom document portal (the “Portal”). By using the Portal you agree to these terms.

1. Purpose of the documents

The documents provided are templatesrequiring organisation-specific review, approval and implementation. Automatic personalisation inserts the information you supply but does not confirm that the documents are suitable, complete or compliant for your organisation's particular services.

2. Your responsibilities

• Provide accurate organisation information.
• Review every generated and edited document before use.
• Ensure documents are approved by your responsible person, registered manager, nominated individual or appropriate governance lead before implementation.

3. Licensing and ownership

Master templates remain the intellectual property of The Pre-Hospital Classroom. You are granted a licence to personalise and use documents included in your purchased package for your own organisation. You may not redistribute or resell the templates.

4. Availability

We aim to keep the Portal available but do not guarantee uninterrupted access. We may update templates and features from time to time.

5. Purchases, downloads and refunds

All downloadable and digital content supplied through the Portal is non-refundable. This includes document packages, individual templates, generated and personalised documents, PDF and Word downloads, and any purchase code or licence that unlocks access to them.

Digital content cannot be returned. Once a package has been unlocked in your account, or any document has been generated, previewed or downloaded, you have received the full benefit of the product and we cannot retrieve it. We therefore do not offer refunds, exchanges or credits where you change your mind, purchase the wrong package, no longer need the documents, or do not use them.

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content this right ends as soon as access begins. By redeeming a purchase code or completing a purchase you expressly request immediate access and acknowledge that you lose your right to cancel once the package is unlocked or any document is accessed. If you have not yet unlocked or accessed anything, you may cancel within 14 days by contacting us.

Your statutory rights under the Consumer Rights Act 2015 are not affected. If a package is faulty, is not as described, or cannot be accessed because of a problem on our side, contact us within 30 days and we will first repair or replace it, and refund you if we cannot. Please check the package contents and format listed before purchasing, and contact us with any questions first.

6. Limitation

Personalisation and editing tools do not constitute legal, regulatory or clinical-governance approval. You remain responsible for compliance.